A2Z Gear. Return Policy

1. When a Return Is Allowed

A return may be approved only in one of the following three situations:

• The item has not yet left the store and you change your mind. If you complete the purchase but the item is still physically inside the store (you have not walked out the door with it), and you decide you no longer want it, you may cancel the sale on the spot. The item must be unopened, in its original packaging, and in the same condition it was sold in.
• The item turns out to be defective within the first 48 hours of purchase. If you discover a manufacturer defect or hardware failure within 48 hours of buying the item, bring it back with your receipt and we will exchange the item for the same model, or repair the defect, at our discretion.
• We are unable to repair or exchange the defective item. If a 48-hour defective item cannot be repaired by our technicians, and we do not have the same item in stock to exchange it for, we may approve a full return of the item without any restocking fee.

2. When a Return Is NOT Allowed

Returns will be refused in any of the following situations:

• The item works as expected and has no defect, but the buyer simply changed their mind after leaving the store.
• The item was used, customized, activated, or set up after leaving the store.
• The 48-hour defective window has expired.
• The original receipt, accessories, or packaging cannot be provided.
• The item shows signs of physical damage, liquid damage, tampering, or misuse.
• The customer purchased the item because of personal preference reasons (color, size, brand, found cheaper elsewhere, etc.).

3. The 48-Hour Defective Item Process

When you bring back a defective item within 48 hours of purchase, the following steps apply, in this order:

• Step 1 — Inspection & Diagnosis: Our technician will inspect the item and confirm that the issue is a real manufacturer defect (not physical, liquid, or accidental damage).
• Step 2 — Repair Attempt: If the defect is repairable on-site, we will repair it at no charge and return the item to you.
• Step 3 — Exchange: If the defect cannot be repaired, we will exchange the item for the same model in the same condition, if available in stock.
• Step 4 — Refund Without Restocking Fee: If we cannot repair the item and we cannot exchange it because the same model is out of stock, then — and only then — we will issue a full refund without applying any restocking fee.

4. Restocking Fees

Restocking fees only apply in situations described on our device warranty page. They do not apply to defective-item returns covered under this policy.

For the full restocking fee schedule and conditions, please read: Device Purchase Terms & Warranty — Restocking Fees.

5. Examples

Return ALLOWED:

• You paid for a phone case at the counter, then decided before leaving the store that you want a different color. The case is unopened and still in the store — we will cancel the sale.
• You bought a phone yesterday and today it will not turn on despite being charged. We confirm it is a manufacturer defect and we repair it on the spot.
• You bought a Bluetooth speaker that has a broken speaker driver out of the box. We cannot repair it and we do not have another one in stock — we issue a full refund with no restocking fee.

Return NOT ALLOWED:

• You bought headphones last week, used them, then decided you do not like the sound. The item is not defective — return refused.
• You bought a charger, opened it, used it for 3 days, and now want to return it because you found one cheaper online. Return refused.
• You bought a phone, dropped it the next day, and the screen cracked. Physical damage is not covered — return refused.
• You bought a tablet, set it up, signed into your account, and three weeks later want to return it. Sale is final.

6. How to Request a Return

• Bring the item, original packaging, all included accessories, and your original receipt to the store within 48 hours of purchase.
• Ask to speak with the Store Manager.
• Allow our technician time to inspect and diagnose the issue.
• If approved, the refund will be issued using the same payment method used at the time of purchase.

7. Need to Reach Management?

If you have an issue and need to reach management directly, you can email us at issue@a2zgear.com and a member of our management team will get back to you.